Blue Moon Tea started selling online in 1999, Please if you have a question or problems feel free to contact us. We are committed to providing each customer with the highest standard of customer service. You can call during business hours to ask about product information if you wish.
Phone 253-284-2285 Fast Shipping by US Postal if it fits.
Customer service can provide site navigation assistance, or take your
order by phone.
Phone Minimum order is $20.00 plus - Standard Ground Shipping. Orders placed on line by 10 AM Pacific Time are shipped the same business day - Monday - Friday except holidays.
Local Order Pickup
To place an order for pick-up at our warehouse, please place order online and in the message area on checkout tell us you would like to pickup and allow 24 hours for it to be ready. We will call when order is ready.
Pay online with PayPal, Visa, Master Card, or Discover
Mon-Friday 10:00am - 4:00pm * Pacific Time
2-3 Day Priority Mail If It Fits - We ship to PO Boxes,AK, HI, & APO
We Accept only Money orders for mail orders. No Personal Checks.
*** Sorry we don't ship International***
FedEx Ground, Services do not deliver on weekends and Holidays. Do not count weekends or Holidays when calculating your expected delivery date. To calculate shipping days start with the next business day after your package ships.
FedEx Home delivers on Tuesday - Saturday.
FedEx needs complete shipping address to deliver ( Apt, Suite, or Floor) if appropriate.
FedEx will charge for the return of undeliverable packages, including but not limited to refused packages and those where three delivery attempts were unsuccessful or a address is incorrect or incomplete.***
Please Note: You will receive a email from Fed Ex with your order tracking information.
RETURN POLICY Please notify us by phone within 48 hours if you are experiencing any problems with your order. No credit will be issued unless you are given a return authorization. There is a 15% restocking fee on all returns. *** Food, Tea & personal items such as lotions, can not be returned for resale. Blue Moon Tea 2511 So. Hood St Tacoma, WA 98402 Please be sure to repack the merchandise like it arrived for safe delivery. Returns need to be returned in re-sellable condition and with a copy of the order invoice. If you receive a product obviously damaged in transit by the carrier, your claim can be processed faster by calling our office. Retain the outer carton and all packing materials. Gift items that are returned will be credited back to the gift buyer credit card. For your protection, please use United States Postal Service, UPS or Insured Parcel Post for all other returns. Return shipping charges are not refundable and there is also a 15% restocking fee unless the return is a result of our error or the product is defective. 30 Days All returns and exchanges should be returned within 30 Days of purchase with explanation. Food, Tea & personal items such as lotions, can not be returned for resale